Presenters of tcworld India conference 2013

   Peter Barraud, Adobe Systems, India

Peter Barraud is a content lead at Adobe Systems, NOIDA. He has over 20 years experience in the industry with over 8 years experience in programming. This experience provides for an interesting mix of writing and programming. It also means that when he’s not writing, he’s finding excuses to code. And when he’s not writing, coding, or playing with his son, Daniel, he either reads or follows the trials and tribulations of the Indian cricket team.

FrameMaker ExtendScript Workshop

Case Study: Using Adobe CQ for authoring technical communication

   Anindita Basu, IBM, India

Anindita Basu is an editor at IBM India, where she started as a writer. Her interests include the English language (and her native languages), DITA (on which she is writing a book), and documentation process improvements (one of which has resulted in a defensive disclosure).

Social Media and Search Engine Friendly User Assistance



      Ashok Bagri, Trans Infopreneur Inc., India

Mr. Ashok Bagri is the founder of Trans Infopreneur Inc. - India's premier software localisation and translation company.  Mr. Bagri obtained his degree in engineering (1988) from Bangalore University, India and an MBA (1990) from the University of Chicago, USA. He received a score of 99 percentile on the GMAT.
 Mr. Bagri, as part of a continuing effort to augment his localisation skills, in 2001 undertook the Graduate Course in Software Localisation from the University of Limerick, Ireland _ the world's only full-time year-long course on localisation.

Status of Translation Industry in India and Roadmap for the Future

   Don Biasotti, Oracle, USA
Don Biasotti is a Documentation Manager at Oracle. His primary responsibilities include: Supporting the Directory Services area of Oracle's Identity Management technologies, managing an international group of technical writers, recruiting and hiring new technical writers, and assisting in the day-to-day operations for the Oracle Identity Management Documentation organization and its partners.

Mr. Biasotti has worked for Oracle Identity Management for seven plus years; of which, five years were as a Senior or Principal Technical Writer. Before joining Oracle, he was a Senior Technical Writer for Hewlett Packard's HP-UX Network Security organization for over five years.

Mr. Biasotti holds a BA Degree in Liberal Studies from California State University, Chico. As a graduate student, Mr. Biasotti completed the Technical Communications program at Chico and later received an MBA Degree from San Jose State University where he was awarded the "Outstanding Graduating MBA Student" by the faculty of the Donald and Sally Lucas Graduate School of Business.

    Brian Buehling, Dakota Systems, USA

Brian Buehling is currently the Managing Director for Dakota Systems, a leading firm specializing in dynamic content delivery solutions.  At Dakota, he has worked on implementations for over a hundred corporate and government systems spanning publishing, aerospace, defense, manufacturing and software industries. Prior to Dakota, he led content management system initiatives for several companies including Wolters Kluwer Health, John Deere and AT&T. His team's decision support system at John Deere Health was selected as a Finalist for Business Intelligence Applications at Comdex/Window World Open and was nominated for the Smithsonian Award for innovation in information technology. He has earned a M.B.A. with concentrations in Finance and Strategy from the University of Chicago and a M.S. in Systems Science and Mathematics from Washington University, St. Louis, Missouri. Additionally, he has academic experience as a visiting lecturer at Boston University (CDIA) and Ohio University teaching business communication and computational theory.

No Budget? Techniques for Getting Projects Approved

Measure of Success: Key Metrics for Monitoring Content Quality

    Berry Braster, Etteplan Tedopres, Netherlands
Berry Braster is the Sales and Marketing Director of Etteplan | Tedopres, a leader in technical information services. Berry holds a BA in International Marketing & Business Management from the University of Amsterdam and has a background in quality assurance and regulatory affairs. Being a Dutch native, but having lived in the United States for 9 years, Berry travels about 100,000 miles per year to assist organizations with their global strategy for product and manual compliance. He has been with Etteplan | Tedopres for 11 years, during which he has managed the implementation of Etteplan | Tedopres' leading Simplified Technical English solution HyperSTE with companies in various companies, including American Airlines, Boeing, Rolls-Royce, FAA, Fokker, Embraer, EADS and many more.

   Abhijit Paul Chodhury, Freescale                Semicondutors, India
Abhijit,, an engineering graduate, is in the technical communication field for the past four years. He is currently working in Freescale, Noida and has worked on Framemaker, Acrobat, Inkscape, XML, CMS etc. He was earlier a part of EFY Enterprises Pvt. Ltd and has written for EFY and LFY magazines
How XSL Can Change your UI

Francis Declercq, Information Mapping, Belgium

Francis Declercq is the CEO of Information Mapping International, a Belgian company with subsidiaries in Boston (US) and Bangalore (India). Information Mapping is the de facto international standard for structured writing. Francis is responsible for overseeing the company’s overall strategic direction, planning and execution in distributing the Information Mapping® method into global markets and delivering Information Mapping® professional services to the US and Indian market. He has 30 years of experience building profitable, high growth information technology companies. His corporate website is: You can contact Francis Declercq on Skype (francis.declercq)


    Kumar Dhanagopal, Oracle, India

Kumar Dhanagopal is now into his 13th year in the technical communication profession. In the past, Kumar has worked in companies such as Intel, SAP, and BEA, delivering documentation for a  range of audiences in the telecom, semiconductor, networking, business applications, and middleware domains. He has taught technical communication at Christ University, presented on technical communication and project  management at professional conferences, contributed to a text book on  editing for Indira Gandhi National Open University, and published articles on technical communication in Indian and international magazines. Kumar holds a Master's degree in technical communication from Utah State University. Currently, Kumar works for Oracle India as a senior project lead, managing documentation for two key products: an engineered system consisting of both hardware and software components, and an application delivery controller.

Designing Documentation for IT Datacenter Administrators

  Rahul Dhaundiyal, Adobe Systems, India
Rahul Dhaundiyal is an Engineering Manager at Adobe India, where he manages a strong team of engineers working on Adobe FrameMaker line of products (which include FrameMaker and FrameMaker Publishing Server).
He is responsible for the overall design & development of features that go in a FrameMaker release. Prior to management, Rahul worked as a software engineer, enabling products on a variety of platforms including desktops, servers, gaming consoles and mobile devices. As a software engineer with Google India, he worked on enabling Google’s platform for enterprises, and also designed Google Enterprise Partner Search frontend. Rahul has a passion for programming, photography and poetry.

Adobe User Forum

  Akash Dubey, Cisco Systems, India

Akash Dubey works with Cisco Systems, Inc. and manages a team of technical writers who develop documentation for data center technologies. He has over 13 years’ experience in the field of technical communication and has worked with multinationals such as Siemens, Hewlett-Packard, EMC Corporation, and Autonomy Corporation. He has made several presentations on API Documentation and Content Management Systems at conferences and learning sessions. He has been invited to many national and international panel discussions on outsourcing, opportunities/challenges in emerging economies, and entrepreneurship. He visits Christ University as a weekend guest faculty and was instrumental in starting a technical writing certificate course in partnership with Institution of Engineers (India).
Internet of Content

   Uwe Fassidy, Cassidian, Germany

Uwe Fabry, Dipl.-Ing, has over thirty years experience in the aircraft industry. He started his career at Lufthansa AG for Service and Maintenance. Nowadays he  is a at EADS Deutschland GmbH, in charge for procurement of Technical Publications and OD&Training, within the supply Chain Management, for  programmes like Eurofighter, Tornado, A400M, NH90 and Tiger.

Customer Documentation for the Military and Aircraft Industries

      Paul Filkin, SDL, England
Paul Filkin is the Client Communities Director for SDL Language Technologies and has worked with SDL since the end of 2006. His main focus is helping users of SDL technology to get the most from their investment and can be regularly seen on twitter and in many of the public forums providing advice to anyone who needs it.  This feeds nicely into another aspect of his role which is building up communities of like-minded users so they can benefit more from sharing their experiences directly in an environment where SDL can most effectively get involved; so communities for things like Beta testing the products, developing applications through the SDL OpenExchange and even communities to provide help get started with the products.
He also regularly maintains a blog addressing many of the practical issues faced by translators in using technology for their work ( ).
Why re-invent the wheel?

      Vinish Garg, vhite systems, India

I am Vinish Garg, partner at vhite system, Chandigarh. I look after technical documentation operations at vhite, with roles such as documentation manager, trainer, technical writer, business analyst, and a slice of UX engineer. Know more about me at my blog:

Open Source SCM for Support Centre Development.


     Stefan Gentz, Tracom OHG, Germany
Stefan Gentz is a business consultant, trainer and speaker with focus on technical documentation and translation industry. With a deep and broad knowledge and long-time experience of content management, authoring and translation tools, techniques and processes he helps organizations to manage their content challenges successfully, reduce costs and become more efficient. In his +15 years career in the technical documentation and translation industry, Stefan has provided services to Fortune 500 organizations as well as countless small-to-medium sized enterprises. His expertise is brought into projects for requirements analysis, project planning, tool selection, support, training and implementation coaching. Being a certified Quality Management professional, ISO 9001 / EN 15038 auditor and Six Sigma Champion helps Stefan to transform corporate visions into real solutions and solid implementations.
Leading the Change
   Jang Graat, Netherlands

Jang F.M. Graat studied Physics, Psychology and Philosophy. Worked in high-tech computer business for almost 25 years as systems designer, technical writer, trainer and consultant. Started his own business 17 years ago. Has presented on a wide variety of topics in conferences around the globe. His main focus is on explaining technology to non-technical audiences and explaining complex concepts in a way that even his mother-in-law can understand. Has taught himself programming and now spends most of his time creating user-friendly tools based on FrameMaker and DITA. Loves to ride his Moto Guzzi to a conference (but that only works in some cases). Does not always wear the Dutch war colors on his cheeks.

Changing the engine without stopping the car

  Vijayalaxmi Hegde, Common Sense Advisory, India
Vijayalaxmi Hegde is a Research Manager at independent market research firm Common Sense Advisory. Her primary focus areas are e-learning localization, mobile app localization, and emerging markets. She is interested in plain language and its use in creating source content for translation. Ms. Hegde has worked as a journalist and has written for publications in India and abroad. She has a degree in print journalism and has studied environmental law.
Trends in Translation: From machine translation to India’s role in the global marketplace

     Vivek Kumar, Adobe Systems, India

Vivek is Sr. Engineering Manager with Adobe Systems. He manages overall engineering of Technical Communications products which include FrameMaker, RoboHelp, TCS, FrameMaker Publishing Server and RoboHelp Server. He has been involved with these products for more than 6 years at Adobe and managed several releases of them. Prior to this he worked as a developer on Adobe Acrobat and FrameMaker. Before Adobe he worked with couple of start-ups in eLearning and Digital Security domains.
Vivek has a Master’s Degree in Computer Science from Pune  University and a Bachelor’s Degree in Physics from St. Stephen's  College, University of Delhi.
Adobe User Forum

        Gururaj B.S., Oracle, India
Gururaj B.S. has over 15 years of experience in technical communication.  He is working at Oracle, Bangalore as a Director, Information Development.  He has led multiple Enterprise Deployment Guide (EDG) projects for various products of Oracle.  At Oracle, his team of technical writers is responsible for documenting Oracle's flagship products "Oracle Cloud" and "Oracle Exalogic Elastic Cloud".  He is a certified Exalogic Elastic Cloud implementation specialist.

He is the co-chair of tcworld India and Technical Writers of India (TWIN).  He is a visiting lecturer at Christ University, Bangalore.
At Christ University, he teaches technical writing to MA English and MS Communication students.  He has written a text book on editing for Indira Gandhi National Open University (IGNOU).

Implementing an Enterprise Software Topology: Documentation Best Practices

    Mike Hamilton, MadCap Software, USA
Michael Hamilton served as the Product Manager for Macromedia’s award-winning RoboHelp product line. As product manager of RoboHelp for most of its life, Mr. Hamilton gathered input and feedback from the customer community and guided ongoing development of the various RoboHelp products. Mr. Hamilton
joined the RoboHelp family in 1998 as a founding member of the Training Solutions Program team, where he co-authored the certified training materials supporting the RoboHelp family. Mr. Hamilton has over twenty years of experience in training, technical communication, multimedia development, and software development.

      Swathi Jain, IBM, India

I'm an Information Architect and User Assistance Team Lead at IBM Rational with more than 12 years of experience in this field. I’ve been recognized as an expert in release and content planning, information architecture in Eclipse, UA tools, DITA, infrastructure, globalization and web delivery.

Smarter Education through Videos and Social Media

      Vidhya Kumar, IBM, India

Vidhya V Kumar is a lead technical writer at IBM India. She has handled complex global projects at IBM, NetApp, and TCIS. Her expertise lies in information architecture, usability frameworks, and a wide gamut of authoring tools. Her areas of interest are Agile, user experience, and tools.

Social Media and Search Engine Friendly User Assistance

  Peter Laquerre, Oracle, USA
Peter LaQuerre is a Documentation Director at Oracle in Nashua, New Hampshire, USA. His team currently documents the core and cross-suite administration and lifecycle features of the Oracle Fusion Middleware products. Peter has been in the software technical writing industry for more than 20 years. During his time at Oracle he has written administration and procedural guides for software management, installation, upgrade, and enterprise deployments.
Implementing an Enterprise Software Topology: Documentation Best Practices 

       Mak Pandit, Technowrites, India

Makarand (Mak) Pandit is managing director of Technowrites Pvt. Ltd. Mak is one of the pioneers of Technical Writing in India. He was the owner of TWIN mailing list and founder member of STC India Chapter. Mak has more than 18 years of experience in Technical Writing and has worked on more than 500 projects and trained more than 800 candidates. Mak has completed projects for clients all over the world; including, India, Singapore, Australia, UAE, Malaysia, UK, and USA.

Publishing a Research Paper

  Oleksandr Reminnyi, 7 Red Lines Consulting Services, Ukraine

Oleksandr Reminnyi is the founder of 7 Red Lines Consulting Services.
Fast technical communication evangelist and is the application creator of StepShot ( He has 7 years in software development Application Architect, SoftServe and is working on PhD thesis - functional automation frameworks.

Fast Descriptive Documentation Makes You and Your Customers Happy!

   Jose Mari Rubi-Cruz, Yokogawa  Electric, Singapore

Jose Mari has more than a decade of experience in the field of technical communications. He currently leads project teams located across India, Japan, and Singapore to develop end-user documentation for software systems used to manage operations in oil refineries, power plants, and chemical facilities. He has degrees in Business Administration and Knowledge Management. He is also an elected Board Member of Project Management Institute Singapore Chapter.

Tools and Techniques for Managing Projects

  Prof. Dr. Klaus Schmitz, Cologne University, Germany

Prof. Dr. Klaus-Dirk Schmitz, full professor for terminology studies and language technology at the Institute for Translation and Multilingual Communication at Cologne University of Applied Sciences, Managing Director of the Institute for Information Management at Cologne University of Applied Sciences, Vice-president of the German Terminology Association and Chairman of the German National Standards Committee "Systems for managing terminology, knowledge and content".

How to find a good translation service provider?

Terminology Management for Localisation Projects

    Edwin Skau, India

Edwin Skau has over two decades of experience with mass media and communication. Having built and run highly motivated teams many times over, he believes that a genuine interest in people is the key to his success. He draws on his diverse backgrounds as journalist, musician, composer, teacher, marketer, and doting parent, to derive simple, strategic solutions for effective execution. Edwin believes that technical communications is all about user empowerment, and is currently exploring gamification as a medium for engaging, motivating, and educating customers.

Three Keys to Kickass Productivity

  Prof. Dr. Melanie Siegel, University Of Darmstadt, Germany

Melanie Siegel is Professor of Information Science at the University of Darmstadt. Previously, she was "Head of Research and Innovation" at the Acrolinx GmbH and has more than 15 years experience in research and practice in language technology, especially in the fields of machine translation and authoring assistance. Stations: PhD and Habilitation at the University of Bielefeld, DFKI and Saarland University, Acrolinx GmbH Berlin.

Supporting the Authoring Process with Linguistic Software

Using Machine Translation in Technical Documentation

   Ankur Srivastava, Freescale Semiconductors, India

Ankur, an engineering graduate, is in the technical communication field for the past 12 years, majorly in semiconductor domain. He has worked with tools like Framemaker, Captivate, Photoshop, Acrobat, SnagIt, XML and is currently working on DITA concepts and methodologies with Freescale, Noida.

How XSL Can Change Your UI

      Samartha Vashishtha, Adobe Systems, India

Samartha Vashishtha works as a Content and Community Lead with Adobe Systems India, where he uses analytical techniques to optimize the delivery and impact of user-assistance content. He has an intense self-cultivated interest in text analytics, behavioral analytics, and semantic analytics. Beyond work, he is a creative writer with two published anthologies of poems to his credit. Samartha has previously been an invited speaker at international conferences, such as TCWorld Germany and STC Summit, on topics such as Web communities, visual communication, and globalized communication.

Case Study: Using Adobe CQ for authoring technical communication

   Kapil Verma, Adobe Systems, India

Kapil Verma is a Sr. Product Manager at Adobe Systems, India where he manages the Technical Communication line of products (which includes FrameMaker, Robohelp and Technical Communication Suite). He is responsible for product strategy and roadmap, partner ecosystem management and customer relationship. Prior to Adobe, he worked as a management consultant at McKinsey & Co, where he served  Fortune 500 High Tech and Telecomm corporations on a variety of strategic topics.
Earlier, he worked at Capital One in Virginia, where he developed and implemented Direct marketing strategy. He also worked briefly as a software engineer at Microland Technologies, India. He has an MBA from MIT Sloan School of Management and a B.Tech in Computer Science from IIT Delhi. He is an avid sportsman and loves to travel whenever he can!

Doing more with less - Rapidly authoring and publishing content anywhere, anytime!

   Vikram Verma, Adobe Systems, India
Vikram Verma is a Product Manager at Adobe Systems, India where he manages the Technical Communication line of products (which includes FrameMaker, RoboHelp and Technical Communication Suite). He is responsible for product strategy and roadmap, partner ecosystem management and customer relationship. Prior to Adobe, he worked as a strategy consultant at Religare Enterprises, where he led product management and analytics initiatives for Religare businesses. Earlier, he worked at Pramerica Mutual Fund , where he was responsible for developing quantitative stock investment models. He also worked as a software engineer at Samsung Electronics, India. He has an MBA from Indian School of Business and an Integrated M.Tech in Mathematics & Computing from IIT Delhi.
What's new in Adobe RoboHelp 10 and Technical Communication Suite 4?