Program

TimeEvent/ Presentation
8:30 Welcome Coffee & Registration
9:15

Introduction of tekom Europe

9:30

The tekom Standard Process for Technical Communication

Michael Fritz, tekom Europe

10:10

CCMS - A Standardized Way to Successful Content Management?

Jörg Sannemann, Kothes! (change due to illness Wolfgang Ziegler, Hochschule Karlsruhe–University of Applied Sciences)

10:50 Coffee Break
11:20 Improvement of Marketing-Performance by Creating and Applying Industry Specific Content Strategies
Christoph Jansen
, Information Performance Consulting

12:00 Interactive Session
13:00 Lunch Break
14:00Sponsored Showcase Sessions
15:05

Providing our End Users with the Types of Content they Actually Need, When and Where they Need it

Berry Braster, Etteplan | Tedopres

15:45

From User Assistance to User Guidance–Information Apps

Jang Graat, JANG Communication 

16:25Coffee Break
17:00

'The Kaiser Wants Kaizen'–A Firm Grip on Customer Feedback in a Service Environment

Eef Blommaart, Yamagata Europe

17:40Presentation of the Results of the Interactive Session
18:15Closing Session 
18:30End of Event

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