Industry Forums


Service Information Industry Forum

“Intelligent information to the service” – that's the caption of the industry forum taking place on October 25. This includes maintenance, remote maintenance, service field work and service documentation.

tekom could obtain the FIR research facility of RWTH Aachen as a partner, as well as Kundendienstverband KVD (Customer Service Association) from Dorsten.


The following topics have been planned for the program so far:

  • Introduction to service today
  • The interface between service and technical documentation
  • Service innovations and further technical developments vis-à-vis provision of information
  • The technical documentation requirement for service
  • Legal requirements for service documentation
  • International service – terminology and translation management

    The industry forum will cover the following aspects:

      • Opportunities and perspectives of technical documentation in service
      • Development potentials of service documentation
      • Progress of mobile documentation and its applications in service
      • New trends in the processing and provision of information
      • Organization of trans-sectoral information flows
      • Sensitization of language in international service organization – use of terminology, management of translation projects and localization
      • Legal framework conditions and standards for service documentation
      • Practical applications