Speakers and Panelists

      Dr. Michael Fritz, tekom / tcworld GmbH, Germany

Michael Fritz holds a PhD in media sciences and a degree in business administration and specializes in marketing. He worked for several associations, e.g. as head of an institute for lifelong learning. Since 1996 he is Chief Executive Officer of Gesellschaft für Technische  Kommunikation e.V. tekom. Since 2001 he is also Chief Executive Officer of tcworld GmbH, a company providing services for tekom.

        Jang Graat, Netherlands
Jang F.M. Graat studied Physics, Psychology and Philosophy. Worked in high-tech computer business for almost 25 years as systems designer, technical writer, trainer and consultant. Started his own business 17 years ago. Has presented on a wide variety of topics in conferences around the globe. His main focus is on explaining technology to non-technical audiences and explaining complex concepts in a way that even his mother-in-law can understand. Has taught himself programming and now spends most of his time creating user-friendly tools based on FrameMaker and DITA. Loves to ride his Moto Guzzi to a conference (but that only works in some cases). Does not always wear the Dutch war colors on his cheeks.
  Henrik Montgomery, Semcon Informatic, Sweden
Background as a teacher with 12+ years of work in pedagogic environments, ranging from instructor roles to strategic support for training organizations.
Experience from design and development of classroom and interactive training solutions in many different industries.

  Marion Randelshofer, World Translation, Denmark
Marion Randelshofer has a university degree as a translator and has 12 years of experience as a project manager and operations manager in the translation industry. She is now Partner at World Translation A/S in Denmark, where she is responsible for the translation department.
  Nikola Gorgijevski, Project Manager Technical Documentation, Elekta
Nikola is a senior technical author and is for the past 12 years an employee of Elekta Instrument AB as project manager for the company’s technical documentation. A considerable part of the assignment has been to develop and manage the translation processes over the years, not only documentation but also software user interfaces.  The authoring scope has changed from writing with a focus on medical professional fluent in English to writing for a broader audience where English is not always accepted as a working language. As the business is highly regulated by authorities, the demand for multiple translations has been constantly increasing during the years which has presented both internal and external challenges. Before joining Elekta Nikola worked as independent consultant and previously as employee of a local consulting firm.
   Martin Skytt, Service Engineering Manager, Elekta
Martin have been an employee of Elekta Instrument for the last 6 years and is since January 2013 manager for the Service Engineering group. Previously he held a position as product specialist and participating in the product development, focusing on serviceability of the products as well as developing service tools and processes for maintenance. Before joining Elekta Martin worked at BT Europe, a Toyota company, as technical author. Martin holds a master’s degree in engineering from Linköping University.
  Mattias Wahlberg, General Manager, SDL, Sweden
Mattias has been working in the localization industry for thirteen years with a number of different vendors. His focus has always been on business development in the aspect of the clients, goal being to enhance the customer set-up with more effective solutions and processes.
Over the years Mattias have successfully worked with clients in several industries including manufacturing, retail, banking, IT & Telecom, and Pharmaceutical. Examples on companies that have benefited from this includes Atlas Copco, ASSA ABLOY, SEB, Husqvarna, Samsung, Renault, Procter & Gamble, Bayer HealthCare, Novartis and many more.

Panel Discussion – Best Practices for Creating Value from Technical Contents

  Susanne Dahlén, Chair FTI, Co-Moderator
Since 2007, Susanne has been Head of User documentation at IAR Systems (a software company in Sweden); she is also the chair of the Swedish Society for Technical communication (FTI). Susanne has been working with technical information since 1992. She started by documenting working procedures for a company in the paper industry. Since 1995 she has worked at IAR Systems, first as a technical support engineer and then as a technical writer and information architect.
   Mats Annell, Business Development Manager, Saab, Sweden
Mats Annell  works at Saab in the business area Support and Services within TechPub department as a Business Development Manager.  He spent  his time at work with offers to customers, participating in development of new technic and methods to produce and deliver technical information and looking at future strategies for technical information. A long time ago he achieved a B.Sc. in Mechanical Engineering.
He has a background as aircraft designer, data service provider for CAD, CAM and FEM, PDM project manager in the early 90’s, process developer, project method developer, CM method developer and department manager during periods. 2004 he was appointed manager for TechPub department and stayed there until 2008 when he moved to the position as Business Development Manager within TechPub.
  Johan Ekener, President at Semcon Informatic, Sweden
President of Semcon’s business area (Informatic) that offers solutions, services and know-how within the area of Product Information. The business area, with its more than 500 employees, supports customers’ products throughout the product lifecycle; from online marketing and sales to installation, maintenance, training, service and repair. Today, the business area has offices in Sweden, Germany, the UK, Hungary and China, and also performs projects in several other countries.
Professional background: Mr. Ekener has been with Semcon since 2004 and before that held various management and consulting roles with companies such as Industri-Matematik AB, McKinsey & Co. and Arthur D. Little.
Academic background: Master's degree in Computer Science and Engineering from Chalmers University of Technology in Gothenburg and a Master of Business Administration from the University of Gothenburg.

Kristin Joelsson,  Ericsson, Sweden
Kristin Joelsson, working for Ericsson since 1995. Started as a technical writer and wrote customer documentation for GSM Radio base Stations. Worked in different roles within Ericsson such as Project Manager and Change Manager in different development projects. Has been working as a linemanager in various positions for the past 7 years (Project Office Manager, Configuration Manager Office, Product Management) My current role is Head of Program Management and Product Handling in Product Development Unit WCDMA (3G) and Multi-Standard RAN. The past 2 years my main focus has been as a driver in the transformation to Agile way of working and outsourcing of CPI. Has a Bachelor of Science, Technical Communication.