Discover all the expert presentations and workshops:

Keynote: Dynamic Publication of Intelligent Information
Ulrike Parson, CEO of parson AG, Germany
The traditional approach of publishing documentation as a manual or online help, which covers one target group, one purpose, and one specific product variant, cannot cope with the new challenges in technical communication. These challenges arise with the "Internet of Things". As digitalization grows, technical documentation needs to be converted into intelligent information that can be provided to users in a dynamic way, according to scenario and context.

But how do we make our documentation smart? How do we create intelligent information and publish dynamically? The keynote gives an overview of the requirements and characteristics of intelligent information, methods for content classification with metadata, and technical solutions for dynamic publication.
Intelligent Information in the Era of Conversation as a Platform
Jianhua Dong, Sr. Content Project Manager, Microsoft

The world and technology is again transforming people’s lives and the way people interact with information. People are shifting away from PCs and to mobile apps and devices and engage in a natural and intuitive way. New technology disruptions such as artificial intelligence, big data, and internet of things heralds in the era of conversation as a platform. But how well are we prepared for this wave of digital revolution? 
In this session, you’ll learn real-world examples that embrace intelligent information - Microsoft virtual agent, to provide people searching for answers and solutions with a natural conversational experience and reduced need for human intervention. We’ll then explore into a structured, heuristic, and machine learning approach that deliver on that intelligent information experience.

Neglected Documents – MetaDoc
Kay Li, Documentation Department Manager, Soul Mountain

High efficiency in documentation projects is a hot topic for documentation project managers. They hope to foresee risks, prepare well for issues, deliver quality documents and get high satisfaction from audiences or customers.
Along with the development of documentation deliverables, there is another type of document that is always neglected—MetaDoc, i.e. a document about a document. With a well-developed MetaDoc, project managers will find it much easier and more accurate to manage, track and respond.

TC Transformation
Lisha Zhang, Information Developer at ZTE, China

We are now in the advanced stage of the Internet era when information is expanding, even exploding, every day in an incredible manner. AI technology has been introduced in the TW field. Meanwhile, the R&D department is trying hard to collaborate with the Doc development platform, look for simple Doc tools, and take more part in Doc development. For us who have been working in the TW field with a lot of technical writing skills, do we still have more strength in developing documents? What kinds of innovations and breakthroughs should we expect to consistently exploit our special professional values?       

Storyboarding: Learn to Run the Future of Documentation!
Madhu Gundappa, Senior Information Developer, ARM Embedded Systems, India 

It is evident that the future of documentation will consist of less text and more interaction. This trend of delivering interactive information is increasing as customers need targeted information with less of a learning curve. We can already see that Virtual Reality (VR) and Augmented Reality (AR) have replaced traditional documents such as user guides and instruction manuals. In this scenario, a technical writer has to keep up with advancements in technology and acquire knowledge of new skills and tools. 

Storyboarding is one of the skills that are less known to technical writers, as this is used more in media teams by content developers and instructional designers.

In my session, I will talk about:

  • What is storyboarding?
    • Definition and uses
  • History of storyboards
    • The Art of Walt Disney by Christopher Finch
  • Why is it important to learn the art of creating storyboards?
    • Use of storyboards in creating video tutorials, AR and VR content, and games
  • Planning your first storyboard
    • Deciding on and visualizing your content
    • Defining standards
    • Studying dependencies on other teams
  • Walkthrough of a typical storyboard and its components
    • Scenes
    • Attributes
    • Instructions to other teams (such as media/animation teams)
  • Storyboard to video
    • How to use the storyboard to create the end-product
  • Conclusion
  • Questions     
Global Content Marketing
Patrick Liu, 
Department Manager of Technical Communication, HansemEUG, Beijing

In today's mobile-connected era, most young people tend to browse and purchase goods from mobile devices. Consumer community and social media have an increasing influence on brand. High-quality content plays a major role in attracting consumer views from search to purchase. Patric Liu will explain his idea of content marketing from a multi-perspective.

Workshop: What Has Been Learned From the Localization Project?
Rebecca Lai, Technical Documentation Manager, Packetfront Software System Co., Ltd
Dan Wen, Senior Information Engineer, HPE is a website for DITA learners. The project of localizing into Chinese was kicked off in December 2016.
I’ll present what we have learned from this project in the following aspects:

  • DITA learning and training specialization
  • How to manage DITA contents in an open source project
  • How to build a training website from DITA contents
  • How to deal with DITA contents during localization
  • How members cooperate in a virtual team

Our Sponsors